Shipping policy

This Shipping Policy is issued by The Trader Lodge Inc., the operator of Thermaelume.

Effective Date: August 29, 2026

1. Introduction

Orders on thermaelume.com are sold by The Trader Lodge Inc. and fulfilled by our supply partners. We do not operate our own warehouse.

  • Service name Standard Shipping
  • Price Free Shipping on Most Orders Within the Continental U.S.
  • Destination United States (continental)
  • Coverage All products unless a product page says otherwise

2. Shipping Destinations

United States

  • We ship to addresses in the continental United States (the 48 contiguous states and DC). We do not ship to Alaska, Hawaii, U.S. territories, or Canada.
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping Free Shipping on Most Orders Within the Continental U.S.

All shipping costs are shown at checkout. There are no hidden fees from us. Sales tax, if applicable, is calculated and displayed at checkout.

4. Order Handling and Delivery Time

Delivery time depends on the product and the partner. Large outdoor items (saunas, spas, pergolas, kitchen islands) usually ship by freight, not parcel, and are measured in weeks after the order is confirmed — not next-day and not a fixed 1–3 day handling window.

The product page and checkout estimate (when shown) are the figures for that SKU. If those conflict with this page, the product page wins.

You receive tracking when the partner hands the shipment to the carrier.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery is late relative to the product-page or checkout estimate, email us at support@thermaelume.com or call (519) 870-9233.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

  • Return shipping Customer pays return shipping on change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect
  • Refund timing Refunds are processed within 14 days after we receive and inspect the return, to the original payment method

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Thermaelume.