How Can We Help Today?
Whether you need guidance choosing an outdoor sauna, hard-shell spa, louvered pergola, kitchen island, fire feature, or outdoor lounges, our team is ready to assist.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Times vary by product. See the product page and the Shipping Policy. Large units ship by freight. We do not operate our own warehouse. Free shipping on most orders within the continental U.S. (excludes AK/HI).
What is your return policy?
We offer 30-Day Returns on our products. If something is not the right fit for your space or needs, please review our Return Policy page for complete details on how to initiate a return.
Can I exchange a product for a different model or size?
Exchanges are handled on a case-by-case basis within our 30-Day Returns window. Send us a message with your order number and preferred replacement, and we will walk you through the process.
What wood is used in your outdoor saunas?
Shell species and heater type (wood-fired or electric) are listed on each outdoor sauna product page.
How do I choose between an outdoor sauna and a hard-shell spa?
Outdoor saunas are wood cabins (cube, barrel, or kit) with a listed heater. Hard-shell spas use heated water and listed jets and seats. Match pad, power or fuel, and capacity on the product page.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Timely Responses
Owned and operated by The Trader Lodge Inc., operating as THERMAELUME. Brands: see For suppliers. Our team replies to every inquiry within one business day.
Secure Transactions
Your personal and payment information is protected with industry-standard encryption at every step.
30-Day Returns
If your purchase is not the right fit, our return policy gives you 30 days to start the process.
Continental U.S. Shipping
Free shipping on most orders within the continental U.S. (excludes AK/HI). Delivery time depends on the product and the partner; see the Shipping Policy.
